Customer Service
Sierra Vista, ArizonaCastle and Cooke Arizona is Sierra Vista’s largest new-home builder. We take great pride in the homes that we build and we stand behind those homes with a superior customer service department. Our team cares a great deal about how you feel about your new home and we encourage our customers to contact us with any questions or concerns. To request home warranty services, please use the send an e-mail to Customer Service using the link below.
Emergency Phone Numbers
-
Plumbing:
520-227-9559 -
HVAC Tinker Drive Residents
520-364-7870 -
HVAC:
520-459-5681 -
Electrical
520-803-0922 -
Southwest Gas:
1-877-866-6020
(gas leak or rotten egg odor)
customer services
Submit an EmailInfo
- Caring for Your Home Manual
- Southwest Gas Customer Safety Booklet
- Kwikset Warranty 2 Pager
- Smoke Detector Manual-firex-5000
- First Alert Carbon Monoxide Smoke Detector Manual
- Chamberlain Garage Door Opener
- Honeywell pro 4000 series Thermostat
- Badger Garbage Disposal instructions
- Taco Smart pump plus
- Hot water heater quick reference led blinks (2)
- Hot water heater quick reference led blinks (1)
- Nelson Drip system manual
- Orbit manual
- Honeywell T-4 Pro Thermostat
- Honeywell T-6 Pro Thermostat
- Orbit Digital Hose Timer Manual
- Prevent Drip System From Damage During A Freeze Event
Warranty Info
Appliances
Warranty requests for Whirlpool, Maytag and Kitchen Aid appliances should be placed with Whirlpool.
www.whirlpool.com
Warranty requests for LG appliances should be placed with LG.
Daikin and Trane Heating & Cooling
Warranty requests should be placed with Castle and Cooke within the first year. Please register your units with Daikin or Trane, there is also an optional extended warranty which can be purchased through them.
Click to access Daikin warranty policy and additional coverage options
Click to access Trane warranty policy and additional coverage options
Hand-held sets and door-locks
Warranty request should be placed with Castle and Cooke within the first year. All request after by the original resident should be placed with Kwikset.
eagleroof tiles
Please register your roof tiles either with the warranty card you recieved at title by filling out and mailing to Eagle Roofing or click and register at https://eagleroofing.com/about-us/our-warranty/
Warranty request should be placed with Castle and Cooke within the first year. All request after by the original resident should be placed with Eagle Roofing Products.
hot Water heaters
Warranty requests should be placed with Castle and Cooke within the first year. Any requests after that the hot water heaters have an extended warranty on the tank and on some competent parts.
Click http://bradfordwhite.com/check-your-warranty enter your Serial number to access your warranty status.
Windows
Warranty requests for windows should be placed with Castle and Cooke within the 1st year. All requests after the 1st year should be placed with Milgard Windows.